How Can We Help You?

Refunds are only issued if the correctional facility is unable to accept the deposit.

For more information see our Terms of Service at https://synergydeposits.ca/terms-and-conditions

We will issue a refund if the correctional facility is unable to accept the deposit. This is typically because the inmate has been released, or is unable to receive trust deposits. These cases are rare as we receive a feed of inmate information from facilities, so we know at the time of your deposit that the inmate is housed.

If you deposit via Interac transfer, we will transfer the funds back into your funding bank account. If you deposit via Paysafecash, we will mail a check. Please allow 5-7 business days for processing of refund checks, and another 5-7 days for postal delivery.

For more information see our Terms of Service at https://synergydeposits.ca/terms-and-conditions

You can select the payment method that is easiest for you.

If you want to transfer funds electronically online, you can select either Interac or Paypal. Interac does not service all banks, so we do recommend PayPal if you are unsure which option to select.

Interac will collect your banking information and allow you to approve an instant transfer to SynergyDeposits. This happens online and is usually completed within a few minutes. Interac will automatically send us a payment status and we will transmit the information to the Correctional Facility so they can make the funds available to the inmate.

When you make a deposit to an inmate account, the funds are sent to the facility housing the inmate. The facility tracks these funds in the Inmates Trust Account.

Your banking information, including your bank information, login, and bank account are not collected, or even available to SynergyDeposits. This information is collected by and processed by Interac. Interac then returns the result of the transaction to SynergyDeposits. If the transaction was successful then SynergyDeposits will display the appropriate status message. We will also email you if the status of your transaction changes.

During the checkout process, SynergyDeposits will collect basic information about you (Name, Address, Phone number) this is used to associate your transaction with your identity. This information is stored encrypted in our database and is only accessible to SynergyDeposits customer service staff and Correctional Facility staff who need it to process your transaction.

SynergyDeposits encrypts all data in transmit, and at rest to protect your personal information. We have a rigid security control process to assure that our services are secure and protected.