How Can We Help You?

  • Your banking information, including your bank information, login, and bank account are not collected, or even available to SynergyDeposits. This information is collected by and processed by Interac. Interac then returns the result of the transaction to SynergyDeposits. If the transaction was successful then SynergyDeposits will display the appropriate status message. We will also email you if the status of your transaction changes.

    During the checkout process, SynergyDeposits will collect basic information about you (Name, Address, Phone number) this is used to associate your transaction with your identity. This information is stored encrypted in our database and is only accessible to SynergyDeposits customer service staff and Correctional Facility staff who need it to process your transaction.

    SynergyDeposits encrypts all data in transmit, and at rest to protect your personal information. We have a rigid security control process to assure that our services are secure and protected.

  • We will issue a refund if the correctional facility is unable to accept the deposit. This is typically because the inmate has been released, or is unable to receive trust deposits. These cases are rare as we receive a feed of inmate information from facilities, so we know at the time of your deposit that the inmate is housed.

    If you deposit via Interac transfer, we will transfer the funds back into your funding bank account. If you deposit via Paysafecash, we will mail a check. Please allow 5-7 business days for processing of refund checks, and another 5-7 days for postal delivery.

    For more information see our Terms of Service at

  • Refunds are only issued if the correctional facility is unable to accept the deposit.

    For more information see our Terms of Service at

  • We will inform you via email regarding the status of your deposit. That status will indicate if a deposit is accepted or refused by the correctional facility, and in the case of a refund, when the refund is issued.

    We can refuse deposits for many different reasons, as outlined in our Terms of Service (, or if the deposit is refused by the correctional facility.

  • You can email us at [email protected]. Please include your transaction ID if you are asking about a specific transaction.