How Can We Help You?

  • You can email us at [email protected]. Please include your transaction ID if you are asking about a specific transaction.

  • You can transfer funds directly from your bank account to SynergyDeposits using Interac Online. Interac Online is supported by the following Financial Institutions.

    • First Nations Bank
    • TD Canada Trust
    • Most Canadian Credit Unions

    As of January 6, 2023, RBC no longer supports Interac Online transactions

  • Paysafecash has deposit locations across Canada, and the USA. You can locate merchants near you using the links below:

  • Synergy Technology services provides inmate phones, tablets, and other communications to Provincial Correctional Centres across Canada. You can get more information about Synergy here

  • It typically takes 1-3 days from the time you complete and fund your deposit with SynergyDeposits for the funds to be available to the inmate. The exact time depends on the processing schedule of the Correctional Centre. Many Correctional Centres process deposits 7 days a week, while some only process on business days.

    We will email you whenever the status of your deposit changes. You can also check the status of your transaction at