How Can We Help You?

We will inform you via email regarding the status of your deposit. That status will indicate if a deposit is accepted or refused by the correctional facility, and in the case of a refund, when the refund is issued.

You can also check the status of your transaction at https://synergydeposits.ca/transaction-status/find.

We will inform you via email regarding the status of your deposit. That status will indicate if a deposit is accepted or refused by the correctional facility, and in the case of a refund, when the refund is issued.

We can refuse deposits for many different reasons, as outlined in our Terms of Service (https://synergydeposits.ca/terms-and-conditions), or if the deposit is refused by the correctional facility.

Refunds are only issued if the correctional facility is unable to accept the deposit.

For more information see our Terms of Service at https://synergydeposits.ca/terms-and-conditions

We will issue a refund if the correctional facility is unable to accept the deposit. This is typically because the inmate has been released, or is unable to receive trust deposits. These cases are rare as we receive a feed of inmate information from facilities, so we know at the time of your deposit that the inmate is housed.

If you deposit via Interac transfer, we will transfer the funds back into your funding bank account. If you deposit via Paysafecash, we will mail a check. Please allow 5-7 business days for processing of refund checks, and another 5-7 days for postal delivery.

For more information see our Terms of Service at https://synergydeposits.ca/terms-and-conditions

You can select the payment method that is easiest for you.

If you want to transfer funds electronically online, you can select either Interac or Paypal. Interac does not service all banks, so we do recommend PayPal if you are unsure which option to select.

Interac will collect your banking information and allow you to approve an instant transfer to SynergyDeposits. This happens online and is usually completed within a few minutes. Interac will automatically send us a payment status and we will transmit the information to the Correctional Facility so they can make the funds available to the inmate.

When you make a deposit to an inmate account, the funds are sent to the facility housing the inmate. The facility tracks these funds in the Inmates Trust Account.